Once an order has been received by us, you will receive a confirmation email. Your order will then be checked by a member of staff who will contact you within 48 hours to arrange delivery. If you are ordering goods which are out of stock we will let you know the approximate date when the item or items will be expected to arrive. Our deliveries are usually made by our own staff in our own vehicles. Our drivers are very helpful and courteous and will always take the doors from our vehicle and place them in any room on a ground floor.

Please note that we cannot always give you a set time of day for delivery but will always attempt to accommodate your requirements within an AM or PM slot.

On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods.

If any damage is found, please follow these procedures:

  • If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service to inform us on 02392 210010.
  • If only the outer packing has some damage: please accept the goods and mark the delivery note ‘packaging damaged'
    You should unpack the door set and check for manufacturing faults, defects or missing parts within 72 hours of delivery. You'll find a full list of items you should have received in the assembly instructions included within the hardware pack.

If there are any faults, defects or missing parts please contact our Customer Service Helpline on 02392 210010 or email us with details of your order and missing parts to sales@doorsandglass.net.

We cannot accept claims for damage or scratched glass or missing items after 72 hours following delivery or after the installation has begun if this is before the 72hr period has elapsed.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We strongly recommend that you do not book fitters until your order has been checked and received.